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How Long It Takes To Unlock An Iphone

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tmo_marissa

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  • 1226 replies
  • 11 December 2016

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Hey there!  Congrats on paying off your phone!  I'm sorry that you're still waiting on your unlock confirmation email.  If you meet the requirements outlined to Unlock your mobile wireless device‌ it's typically not a lengthy process.  Usually you'd wait anywhere from 24 - 48 hours for approval - and then with iPhones since they're unlocked remotely instead of manually with a code, there is an additional 24 hour wait from when the unlock is approved and when you can complete the reset process.  However, if there are any hang-ups with the process, it can take as long as two weeks.  You should get a confirmation email once the approval portion of the process is complete, and that email's time-stamp would start the 24-hour count down clock.  Have you received any communication from us since filing the request?

- Marissa

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  • 27 September 2017

I bought (at best buy shop) an unlocked iPhone 8 last week in NY. I activated the phone with a prepaid T-Mobile card that I bought just to have a data connection during my Holiday (32$).

Yesterday, when I came back home, i changed the sim card with the italian one but the iPhone was locked!!! Why??

Today I call the T-mobile customer service but they've told me I have to wait 21 days. Why so long??

Can you help me?

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  • 5 September 2018

Well, for those who are Googling this, what I will tell you is stay away from TMobile......

I paid CASH for my iPhone X and it is being held hostage by Tmobile..... this should be illegal (and i think it is)......

I HATE Tmobile..... i put up with their poor cell service because of their great customer service.... now their customer service is garbage too.

Just try it.... walk into a Tmobile store..... their stock answer on anything is "oh, we can't do that in store - call customer service"..... and then call customer service..... they SOUND awesome.... you hang up all happy only to find out 3 days later everything they said on the phone never happens and when you call back, they have ZERO record that you ever talked to them.

After losing over $500 in incorrect charges and fighting for over 3 months with them, i finally threw in the towel and switched.... or at least I am trying to, but can't get my iPhone that I paid 100% cash up front for, to be unlocked.

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  • 6 September 2018

All Tmobile  phones are locked.

The rep told you the wrong info since you had a prepaid account it's a year or $100  in refills for to get an unlock code.

Even post paid acoounts require 40 days.

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T Mobile is awful. They will hold you hostage if they can for as long as possible.

I've had nothing but unpleasant experiences with these people since day one. The network is ok at best if you know what parts of town to avoid (pathetic by todays standards). Although every time I call a rep will tell me they're "working on towers" or upgrading…. Nothing ever changes.

Customer service appears very polite when you call but it's a joke because they will most likely never actually resolve your issue. I've had them remove garbage add ons that I didn't ask for several times throughout the years and they just keep adding them back on without my permission.

You'll see it in these threads, they'll apologize and feign sincerity but at the end of the day none of them give a shit. I don't need your "Im so sorry to hear that" bla bla bla.

The price for their service does NOT match the quality you should receive.

DO NOT GO WITH T MOBILE. YOU WILL REGRET IT.

Pay the money and go with literally anyone else. You can even use Total Wireless for a fraction of the price and they use Verizon towers.

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  • 19 October 2020

I am absolutely furious with T-Mobile. My phone is still locked after 72 hours. I have talked to four different people and they all tell me the same thing. My device is 100% paid off and I owe nothing to T-Mobile. I don't have cell phone service( not that it was any good to begin with )and I cannot switch my Sim card to Verizon's because my phone is locked and they still have not unlocked it. So here I am laying in my room with a locked T-Mobile phone, with Verizon service that I cannot even use. Thank you so much Tmobile for nothing. The only thing you've caused is anger, disgust, and extreme disappointment. I am going to go out of my way to tell everybody I know that has T-Mobile to switch to Verizon as well as people i dont know. I am SOOOOOO done with you people.

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  • 29 October 2021

I just want to say, T-Mobile will lock your phone no matter what.   I bough my IPhone XR from eBay, put a SIM card and you guess it….  locked.  Don't get upset with the people inside the store, they make like 7 dollars an hour and get them a  liltte web training and thrown to the wolves.   BTW, I have been waiting for 32 hours for my phone to be unlocked.  Tick, Tick, Tick……

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Badge +11

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  • 1 November 2021

was it a pre owned device? or brand new? keep in mind that usually carrier variants are supposed to be on that said carriers network for a certain amount of days before it can be unlocked..

if it was pre owned then that lock is on the previous owner since they didnt get it unlocked prior to selling it..

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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How Long It Takes To Unlock An Iphone

Source: https://community.t-mobile.com/apple-8/how-long-does-it-take-to-have-my-iphone-unlocked-2334#:~:text=Usually%20you'd%20wait%20anywhere,can%20complete%20the%20reset%20process.

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